Call Center On-Site Lead

Golden, CO
Full Time
VECTOR
Experienced

At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary:
Goldschmitt and Associates is seeking an On-Site Lead for an onsite position in Golden, Colorado, in support of the U.S. Department of Veterans Affairs Denver Logistics Service.

This contract is anticipated to run through September 2026, with an option year through 2027.

This is a Service Contract Act (SCA) position. Per the Wage Determination (WD), the hourly wage for this position is $20.26. 

Job Duties and Responsibilities:

  • Serve as shift lead, balancing call center coverage and staff workload
  • Process orders for medical devices, prosthetics, hearing aids, telehealth equipment, and other VA-requested supplies
  • Support VSST staff with troubleshooting order entry issues
  • Provide daily reporting support and validate order processing accuracy
  • Escalate complex or unresolved issues to the On-Site Supervisor
Necessary Skills and Knowledge:
  • Strong written and verbal communication skills
Minimum Qualifications:
  • Possess at least 1 year of experience in call center, clerical, or customer service environments
  • Possess a high school diploma or equivalent certification, such as a General Educational Development (GED) diploma
  • Possess the ability to pass a Tier 1 National Agency Check with Inquiries (NACI) investigation and maintain eligibility, including possessing United States citizenship
  • Previous experience of Microsoft Office Suite, including Excel, Outlook, and Word, SharePoint
  • Possess a typing speed of 40 WPM and navigate multiple software platforms
Preferred Qualifications:
  • Possess an Associate's degree
  • Prior VA systems knowledge (ROES/VistA) 
  • Experience in medical equipment support
The application deadline for this position is October 1, 2025.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits:

  • 401(k) with immediate vesting
  • Paid Federal Holidays
  • Tuition Reimbursement
  • Medical Insurance, including Vision and Dental Insurance
  • Employer-Paid Short-Term and Long-Term Disability
  • Employer Paid Life Insurance
  • Supplemental Life Insurance
  • FSA/HSA Programs
  • Commuter Benefits Program
  • Adoption Assistance Program
  • Employee Assistance Program (EAP)
  • Caregiver Support Program
  • Health Advocacy Program
  • Financial Wellbeing Support

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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