At Goldschmitt and Associates LLC (G&A), we’re not just another company—we’re a catalyst for innovation and impact, and we’re inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation and system modernization for some of the nation’s most important federal agencies.

Our culture is built on creativity and collaboration. We offer flexible schedules, telework options, and an environment where your ideas truly matter. At G&A, you won’t just clock in—you’ll be solving real-world challenges and working on projects that make a difference in the lives of millions.

Joining our team means becoming part of a vibrant, connected community where innovation thrives, your voice is heard, and your impact is felt. Whether you’re a tech enthusiast, a strategic thinker, or a problem-solver, at G&A, you’ll have the opportunity to level up your career while making a real-world impact.

If you’re ready to be part of a company that values purpose as much as progress, G&A is the place for you!

Summary:

Goldschmitt and Associates is seeking a Customer Service Representative II for a remote position. 

This is a professional, structured, and fast-paced environment. The Customer Service Representatives II will provide efficient and accurate servicing of student loan inquiries, perform account updates, and help counsel the customer to establish personalized repayment plans that meet Federal and State regulations and comply with company policy. Customer Center Representatives II are expected to provide exceptional customer service while maintaining quality expectations for inbound and outbound customer interactions. To protect customer data, the highest levels of privacy and security are required.

Job Duties and Responsibilities:

• Perform efficient and accurate handling of inquiries regarding student loans, appropriate account updates/changes, and provide repayment options within policies and Federal and State regulations.
• Handle inbound/outbound customer calls in a highly productive call center environment while meeting quality assurance and key performance indicators.
• Provide assistance with completion of customer applications to meet the guidelines outlined in department procedures.
• Ensure the highest levels of privacy and security to protect the client, their customers, and business partners while providing exceptional customer service
• Assist Customer Service Representatives (CSR I) with inquiries via Assist Chat or phone
• Perform thorough handling, including follow-through, of escalated inquiries, tasks and/or casework to prevent future escalations for scenarios already encountered.

Necessary Skills and Knowledge:

• Must possess a friendly and professional speaking voice and patient demeanor
• Outstanding attendance and punctuality
• Ability to provide excellent customer service
• Strong verbal and written communication skills
• Excellent time management and multi-tasking skills
• Strong computer skills (basic troubleshooting, fast and accurate typing, and using web browsers)
• To qualify, an applicant must pass an online customer service assessment test
• Must possess reliable high-speed internet using a hard-wired ethernet connection with a 100mbps download and 50mpbs upload speeds.
• Must possess reliable transportation, to a CRI facility, throughout the course of employment

Minimum Qualifications:

• High School diploma required
• 6 months of contact center or customer service experience in a business environment
• 3 months of contact center or customer service experience servicing federal student loans
• 6 months computer experience in a business environment
• Experience working with the NICE/CXone platform
• Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C).Requirements are as follows:
  • Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due)
  • Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance
  • Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance
  • Must be a US Citizen
• Qualified applicants must reside within a 75-mile radius of Lowell, AR, Hendersonville, TN or Augusta, GA
• Must be currently working on an active student loan servicing contract for the Department of Education

Preferred Qualifications:

• Bachelor's degree
• Call Center experience
• 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience
• Possess the ability to speak English and Spanish

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.

Goldschmitt and Associates offers the following benefits:

• 401(k) with immediate vesting
• Paid Federal Holidays
• Tuition Reimbursement
• Medical Insurance, including Vision and Dental Insurance
• Employer-Paid Short-Term and Long-Term Disability
• Employer Paid Life Insurance
• Supplemental Life Insurance
• FSA/HSA Programs
• Commuter Benefits Program
• Adoption Assistance Program
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Advocacy Program
• Financial Wellbeing Support

Goldschmitt and Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.